Web Chat Operator Job at Eagle Bend Manufacturing, Portland, OR

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  • Eagle Bend Manufacturing
  • Portland, OR

Job Description

Eagle Bend Manufacturing is seeking a dedicated Virtual Web Chat Operator to handle customer inquiries and support via our online chat platform. Join our team to provide exceptional customer service and ensure a seamless user experience.

Responsibilities:

  • Respond promptly and professionally to customer inquiries through the web chat platform.
  • Identify and escalate complex issues to the appropriate department for resolution.
  • Maintain detailed records of customer interactions and transactions.
  • Ensure customer satisfaction by providing accurate and timely information.
  • Collaborate with team members to improve customer support processes.

REQUIREMENTS

  • High school diploma or equivalent.
  • Proficient in using web chat and customer service software.
  • Strong written communication skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Problem-solving skills and a customer-oriented mindset.
  • Availability to work flexible hours.

Job Tags

Flexible hours,

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