Job Description
Team Leader, Office Services
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
Under supervision of the Mail Room Supervisor, the Team Leader ensures the daily operation of the mailroom and provides general mail services to all departments within the facility. The Team Leader also assists with the oversight of the Lawrence Mail Center.
MAJOR ACCOUNTABILITIES:
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Open the mailroom each morning and prepare for daily service.
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Deliver incoming mail and packages to all Lawrence departments and the Distribution Center, pick up mail from the Post Office daily, act as the primary contact for DHL, UPS, FedEx, and USPS to resolve service issues. Schedule courier services for urgent or critical deliveries.
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Maintain the physical security of the mailroom.
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Provide prompt and professional customer service to internal departments.
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Train new coordinators in all aspects of mailroom operations.
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Schedule daily tasks based on departmental priorities, assist the Mailroom Supervisor with earned time off scheduling and ensure adequate staffing.
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Oversee international sample deconsolidation/consolidation between Lawrence and Boston locations, optimizing turnaround times.
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Provide staffing support for the Boston Mailroom as needed.
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Operate mailing equipment; manage postage funds and generate monthly usage reports for Finance.
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Maintain company vehicles, ensuring cleanliness, functionality, and up-to-date inspection stickers.
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Order and distribute copy paper, envelopes, and letterhead for all Lawrence departments.
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Monitor mailroom supply levels and create purchase orders as needed.
REQUIREMENTS FOR SUCCESS
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High school diploma or equivalent required.
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Five years previous mailroom experience required.
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Ability to lift packages up to 70 pounds.
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Computer skills required including Microsoft Office and e-mail.
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Must have a valid driver’s license.Lawrence, MA Corp Only Pay Range: $20.65 - $25.85 - $31.00 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.
Job Tags
Hourly pay, Temporary work, Work at office, Flexible hours, Day shift, 3 days per week,