SAS & Mainframe Application Support Engineer
Toronto
Developer
Skills Required: Digital: BI- Fundamentals of Business Analytics using SAS
Job Description: Build new capability and investigation- Skills description Knowledge and experience with SAS Base and macro programming UNIXAIX shell scripting DB2 database SQL (or general SQL knowledge) Some background on (nice to have) SAS Enterprise Guide SAS Interactive SAS Management Console Job scheduler such as CA7 and AutoSys Web Sphere Strong troubleshooting and data analysis skills
Knowledge on Support ITSM Incident Management, Application Support & Upgrade Support Diagnosis and Resolution Experience on Java J2ee programming SOAP based webservice and SQL for batch, Ex-poser to Spring, Hibernate, Unix, MKSS trust and JSF programming Providing production support to ap-plications running on Java and handling job abends knowledge on Autosys Acknowledge receipt and start to investigate, diagnose, and analyse the L3 application incident Cooperate with TD group for in-vestigation diagnosis and analysis of L3 application incident Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident Documenting and Reporting For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident Week-end on-call support Mainframe Platform - exposure to tools / products like JCL, PROCS, TSO, ISPF, z/OS, IBM utilities Exposure on Cobol and SAS programming Mainframe data structures, ability to ex-tract / manipulate data (use of VSAM, DB2)SAS technology - Data review, coding SAS scripts and ex-tracting reports Experience of working in a client support role Worked on support projects and resolved tickets within agreed Service Level Agreements Providing production support to applications running on Mainframes and handling job abends
Exp Required: 8 and above
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