Job Description
Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday).
Note: 35 hour workweek.
All training will be conducted on premises at Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Job Tags
Work at office, Remote work, Monday to Friday,
Similar Jobs
Baylor College of Medicine
...services at Baylors affiliated institutions. Participation in Neurology's Research Program. Minimum Qualifications MD, DO, or MD/PhD degree. Must have successfully completed residency training in an ACGME-accredited program. Board-eligible/board-certified by...
Boston Scientific
...skills and career. Here, youll be supported in progressing whatever your ambitions. About This Role: As a Principal Statistician , you will play a pivotal role in shaping the future of innovation at Boston Scientific. You will provide technical and...
Allied Momentum Trucking
Class A Truck Driver JobWe are a small family owned trucking business based in Colorado. We are looking for someone to drive our VOLVO I-SHIFT w/ 53 FT TRAILER. We carry all goods for many companies all OTR. We do not carry Hazmat loads, and we are not tanker endorsed...
Crate & Barrel
...and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to... ...product categories. This position will support the Design Director- Textiles and lead the Print and color design responsibilities of Crate...
Happy Maids, Inc
...Happy Maids has been a trusted, family-owned cleaning company in Barrington for 30+ years. Were looking for reliable, detail-oriented cleaners... ...Clean kitchens, bathrooms, bedrooms & living areas Light deep cleaning when requested Deliver quality service that makes...