Customer Success Manager Job at SCALIS Careers, Miami, FL

eUFseHZjb0toL0hFZ1FveUh5YnVGMWZaSmc9PQ==
  • SCALIS Careers
  • Miami, FL

Job Description

Company & Role Overview

Welcome to SCALIS, a dynamic startup dedicated to transforming the B2B SaaS landscape. Our mission is to empower businesses with innovative solutions that drive success and efficiency. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our products. You will be part of a collaborative team that values creativity, initiative, and growth in a remote environment.

Key Responsibilities

  • Onboard new clients by guiding them through the implementation process, ensuring they understand how to leverage our solutions effectively.
  • Act as the primary point of contact for assigned accounts, proactively addressing client needs and concerns to foster strong relationships.
  • Monitor client usage and satisfaction metrics, identifying opportunities for upselling additional services or features based on their evolving needs.
  • Collaborate cross-functionally with sales and product teams to relay client feedback and contribute to product enhancements.
  • Develop educational resources and training materials that empower clients to maximize their use of our platform.
  • Utilize your startup experience to adapt processes quickly in response to rapid growth challenges while maintaining high service standards.
  • Champion customer advocacy within the organization by sharing success stories that highlight the impact of our solutions on client businesses.

Qualifications & Experience

  • The ideal candidate will possess:
  • 0 to 2 years of experience in customer success management within a B2B SaaS environment.
  • Excellent verbal and written communication skills
  • Past experience dealing with customers in a workplace setting.

Nice to Haves

  • A background as a founding member or early employee at a startup, demonstrating adaptability and self-starting capabilities.
  • A proven track record of managing customer relationships remotely while achieving measurable outcomes.
  • A bachelor’s degree or equivalent experience in business or related fields is preferred but not mandatory.

Growth & Benefits

This position offers significant opportunities for professional development as you grow alongside SCALIS. We believe in nurturing talent through mentorship programs and continuous learning initiatives. Our commitment includes an inclusive workplace where diverse perspectives are valued. Enjoy unlimited PTO as part of our benefits package along with equity options that allow you to share in our success. If you're ready to take your career to the next level with us, we encourage you to apply today!

Job Tags

Permanent employment,

Similar Jobs

Enterprise Medical Recruiting

Internal Medicine CMO Position with Northeast California FQHC Job at Enterprise Medical Recruiting

Are you interested in making a positive impact on those around you? We are assisting a Susanville, CA Community Health Center in the recruitment of an Internal Medicine Chief Medical Officer. Some points of interest Join Rural Health Clinics withproviders who ...

American Montessori Academy

Custodian Job at American Montessori Academy

 ...Montessori Academy located in Livonia/Westland is hiring a full time custodian. Great benefits offered! AMA is a welcoming and genuine...  ...want to become part of our family! If you want to be part of a school culture with high expectations for all, collaboration at every... 

Thind Management

Hotel Director of Sales Job at Thind Management

 ...Hotel Director of Sales Introduction Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties . With a passion for hospitality and a commitment... 

Achieve Community Alliance

Custodian I Job at Achieve Community Alliance

Must be able to carry out each essential duty completely, must be able to work in a group setting, team player and be very safety and security minded. High school diploma or GED and one yr experience as custodial.

ProPivotal Staffing

Outbound Sales Specialist ($20/hr + commission) Job at ProPivotal Staffing

 ...Outbound Sales Specialist Pay: $20/hr + Commission About the Role Join one of the fastest-growing initiatives in our companywhere the energy and pace of a startup meet the success of an industry leader. This is an exciting opportunity to play a key role in expanding...