Location: Remote (Winston Salem, NC)
Duration: 12 Months plus contract only on w2
Experience: 10+ Years
Role Summary:
Looking for an experienced IT Project Manager to lead Application Management Services (AMS) for an apparel CPG account. The role focuses on managing application support operations, ensuring SLA/KPI compliance, and acting as the main client contact.
Key Responsibilities:
Lead and manage AMS teams supporting multiple applications
Own incident, problem, change, and release management
Ensure SLA, KPI, and contractual adherence
Drive root cause analysis and continuous service improvement
Communicate service performance and status to stakeholders
Key Skills:
IT Project Management
Application Support / AMS
IT Service Management (ITIL processes)
SLA & KPI Management
Strong client communication
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