Job Description
Chipton-Ross is seeking a Help Desk Technician for a contract opportunity in Kansas City, MO.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
- 1–2 years of recent experience in desktop support or similar technical role
Proficiency in diagnosing and resolving hardware, software, and network issues in Windows 10/11 environments
- Strong knowledge of Microsoft Office and Office 365 applications
Familiarity with DNS, Active Directory, and VPNs
Experience with SCCM, Citrix, VDI, and PC hardware maintenance preferred
Effective verbal and written communication skills
Valid state-issued driver’s license (must be able to operate company vehicle)
Relevant certifications such as CompTIA A+, Network+, or Microsoft Desktop Support Technician are a plus
POSITION RESPONSIBILITIES:
Provide technical support to end users via in-person, phone, email, and ticketing systems
Diagnose and troubleshoot workstation, printer, and networking issues
Install, configure, and maintain operating systems and business-critical applications
Assist with workstation setups, relocations, and hardware upgrades
Support multifunction printers, smartphones, tablets, and specialized equipment
Perform account management tasks including password resets and access permissions
Maintain accurate documentation of support activities and resolutions
Track and manage hardware inventory throughout lifecycle
Educate end users on troubleshooting techniques and IT best practices
Ensure compliance with IT policies and security standards
Contribute to technical documentation and SOP development
Perform other duties as assigned
REQUIRED EDUCATION:
Accredited HSD/GED
WORK HOURS:
Full-Time
Job Tags
Full time, Contract work, Work at office, Relocation,